Here’s how you can add intents to your chatbot.
Go to the Settings tab on the navigation panel. Under “Knowledge Base”, you’ll find the option to add intents.
Select whether the intent you’re creating is a “Greeting” type intent or “Business” type intent. Greeting intents are designed to make conversations seem natural, while Business intents are designed to provide any information that your customer requests.
Select the Response type. A text response is a normal response without any links or forms. A text with list will outline a number of different options for the customer to choose from. A Form will display a form for the customer to fill out for additional information. An image response will give the customer an image as an answer.
In the User Question, add the question(s) that the customer will ask. The more variations you add for the question, the better your chatbot will be able to answer it.
In the Bot Response section, add the answer that you want your chatbot respond with. This is the answer the chatbot will provide every time a customer asks the questions that you stated in the previous section.
Click add to add the intent.