How to close a ticket raised?

Every forms are converted into tickets for effective handling. One can allocate and resolve tickets from the ticketing dashboard.

Click the ticket Icon from the left pane

Selct Ticket Icon

Open

This option shows tickets still not attended by the user.

Closed

This option displays tickets that are resolved.

Overdue

Tickets that expired the due date are shown here.

Unassigned

Ticket that are to not assigned to any user is shown here.

Assigned

Tickets that are assigned to the users are shown here

Total

It displays total number of ticket available.

Detail view

If customer raise a ticket your open value is incremented by one. You can take actions by clicking on open

Open Ticket

You can view due date and other information here. Click on it again to view more information

update ticket

From the above window tickets can be assigned to the Users. Priority level can be set based on user requirement.

Resolving

Once assigned a user close the ticket by giving proper resolution to the customer.

Resolve Ticket

Once ticket is resolved it is moved to the closed section.

Close Ticket

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